Sometimes insurance companies do this; however, for most, one estimate is sufficient. We can usually meet or beat other like estimates.
That’s great! Just bring it with the car. We work with all insurance companies.
Yes, 972-617-0263 is our fax number.
Not usually, however it can happen if they disagree with you about the accident or damage.
That is called “steering,” and it is not legal. You own the car, you pay for the insurance, you can choose the shop you use. We are an insurance preferred provider. Know your rights…
You report your accident to your insurance company. Please read our accident step-by-step sheet to protect yourself.
No. However, if you would like some help, please call Kelly Ward for assistance.
Depending on the insurance company, some total at 60% of the vehicle’s value, some at 75% of value. Rockett Collision can help. Kelly will be glad to explain how the process works and possibly help you keep your car from being totaled if that is what you need.
That is on a case-by-case basis, depending on who the check is made out to. Please call Kelly Ward, and he can assist you in dealing with that as well.
Pick your repair shop before the check is issued, and this will not happen. Simply ask the insurance company to make the check out to the repair shop you’ve chosen. If you have a lien holder on the check, then usually you will have to submit the check and the proof (after the repairs) of repairs to the lien holder before they will release the funds. This review by the lien holder can often take ten days to two weeks or even more. This will delay the return of your car. In this case, if you have an insurance paid rental car, the insurance stops payment on the rental when the repairs on your car are complete, not when the check clears. Protect yourself by ensuring the insurance company pays the repair shop.
You will pay your deductible to Rockett Collision upon completion of the repairs.
If the damage is minor, it will only take a few minutes. If the damage is severe, i.e. frame damage, it could take up to an hour.
That is determined on a case-by-case basis but, yes, sometimes.
At this time, we accept cash or insurance check. If you need to pay by personal check, please let Kelly Ward know when you drop off the car.
No, that is your insurance company’s responsibility.
We will initially pay the tow driver on your behalf; later, either you or your insurance will reimburse us for towing. Both flatbed and wheel lift towing are available. The cost of any towing will be included in the final repair bill to the responsible party.
Because we must physically see a vehicle in order to write an accurate estimate, we do not write estimates based on emailed photos or descriptions given over the phone.