Insurance
Do I need more than one estimate?
Sometimes insurance companies do this; however, for most, one estimate is sufficient. We can usually meet or beat other like estimates.
What if I already have an insurance estimate?
That’s great! Just bring it with the car. We work with all insurance companies.
Can I fax my insurance estimate to you?
Yes, 972-617-0263 is our fax number.
Will I have to deal with the insurance company on supplements?
Not usually, however it can happen if they disagree with you about the accident or damage.
What if my insurance company wants me to go to another shop?
That is called “steering,” and it is not legal. You own the car, you pay for the insurance, you can choose the shop you use. We are an insurance preferred provider. Know your rights…
Who reports the accident to my insurance company?
You report your accident to your insurance company. Please read our accident step-by-step sheet to protect yourself.
Can you file the claim for me?
No. However, if you would like some help, please call Kelly Ward for assistance.
How is a total loss determined?
Depending on the insurance company, some total at 60% of the vehicle’s value, some at 75% of value. Rockett Collision can help. Kelly will be glad to explain how the process works and possibly help you keep your car from being totaled if that is what you need.
How do I handle my insurance check?
That is on a case-by-case basis, depending on who the check is made out to. Please call Kelly Ward, and he can assist you in dealing with that as well.
What if my insurance check lists a lien holder?
Pick your repair shop before the check is issued, and this will not happen. Simply ask the insurance company to make the check out to the repair shop you’ve chosen. If you have a lien holder on the check, then usually you will have to submit the check and the proof (after the repairs) of repairs to the lien holder before they will release the funds. This review by the lien holder can often take ten days to two weeks or even more. This will delay the return of your car. In this case, if you have an insurance paid rental car, the insurance stops payment on the rental when the repairs on your car are complete, not when the check clears. Protect yourself by ensuring the insurance company pays the repair shop.
How do I handle payment of my deductible?
You will pay your deductible to Rockett Collision upon completion of the repairs.
How long will an estimate take?
If the damage is minor, it will only take a few minutes. If the damage is severe, i.e. frame damage, it could take up to an hour.
Another shop offered to waive my deductible. Will you?
That is determined on a case-by-case basis but, yes, sometimes.
What methods of payment do you accept?
At this time, we accept cash or insurance check. If you need to pay by personal check, please let Kelly Ward know when you drop off the car.
Will you report my repair to Carfax®?
No, that is your insurance company’s responsibility.
Who pays for my tow bill?
We will initially pay the tow driver on your behalf; later, either you or your insurance will reimburse us for towing. Both flatbed and wheel lift towing are available. The cost of any towing will be included in the final repair bill to the responsible party.
Will Rockett give an estimate by phone or email?
Because we must physically see a vehicle in order to write an accurate estimate, we do not write estimates based on emailed photos or descriptions given over the phone.
