Rockett Collision Repair

Insurance

What methods of payment do you accept?

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At this time, we accept cash or insurance check. If you need to pay by personal check, please let Kelly Ward know when you drop off the car.

What if my insurance check lists a lien holder?

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Pick your repair shop before the check is issued, and this will not happen. Simply ask the insurance company to make the check out to the repair shop you’ve chosen. If you have a lien holder on the check, then usually you will have to submit the check and the proof (after the repairs) of repairs to the lien holder before they will release the funds. This review by the lien holder can often take ten days to two weeks or even more. This will delay the return of your car. In this case, if you have an insurance paid rental car, the insurance stops payment on the rental when the repairs on your car are complete, not when the check clears. Protect yourself by ensuring the insurance company pays the repair shop.

How do I handle my insurance check?

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That is on a case-by-case basis, depending on who the check is made out to. Please call Kelly Ward, and he can assist you in dealing with that as well.

How is a total loss determined?

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Depending on the insurance company, some total at 60% of the vehicle’s value, some at 75% of value. Rockett Collision can help. Kelly will be glad to explain how the process works and possibly help you keep your car from being totaled if that is what you need.