Insurance | Rockett Collision Repair

Will Rockett give an estimate by phone or email?

June 26, 2014 By

Because we must physically see a vehicle in order to write an accurate estimate, we do not write estimates based on emailed photos or descriptions given over the phone.

What methods of payment do you accept?

June 17, 2014 By

At this time, we accept cash or insurance check. If you need to pay by personal check, please let Kelly Ward know when you drop off the car.

Another shop offered to waive my deductible. Will you?

June 17, 2014 By

That is determined on a case-by-case basis but, yes, sometimes.

How do I handle payment of my deductible?

June 17, 2014 By

You will pay your deductible to Rockett Collision upon completion of the repairs.

What if my insurance check lists a lien holder?

June 17, 2014 By

Pick your repair shop before the check is issued, and this will not happen. Simply ask the insurance company to make the check out to the repair shop you’ve chosen. If you have a lien holder on the check, then usually you will have to submit the check and the proof (after the repairs) of repairs to the lien holder before they will release the funds. This review by the lien holder can often take ten days to two weeks or even more. This will delay the return of your car. In this case, if you have an insurance paid rental car, the insurance stops payment on the rental when the repairs on your car are complete, not when the check clears. Protect yourself by ensuring the insurance company pays the repair shop.

How do I handle my insurance check?

June 17, 2014 By

That is on a case-by-case basis, depending on who the check is made out to. Please call Kelly Ward, and he can assist you in dealing with that as well.

Will you report my repair to Carfax®?

June 17, 2014 By

No, that is your insurance company’s responsibility.

How is a total loss determined?

June 17, 2014 By

Depending on the insurance company, some total at 60% of the vehicle’s value, some at 75% of value. Rockett Collision can help. Kelly will be glad to explain how the process works and possibly help you keep your car from being totaled if that is what you need.